Matthias Kern – Communication Services

Your Partner for Customer acquisition and Customer Care by Phone

Services

Campaign Planning

Get professional support in planning your telephone campaign

Customer Acquisition (Pre-Sales)

Results-oriented first contact with leads and sales opportunities

Data Administration

Regular, reliable maintenance of your customer database, to keep your address book up to date

Customer Care

Touch base with your customers

After-Sales

Approach your customers and keep in contact after making the sale

Flexible Pricing

Depending on project and scope, we offer flexible payment schemes with all fees calculated to the minute.
Details
Campaign Evaluation
Matthias-Kern

Matthias Kern

Expert Communicator with Heart and Soul

 

Communication has always been both my passion and my profession. What drives me is helping people and organizations find their voice and express their ideas in a way that feels clear, authentic, and compelling.

Over the years, I’ve learned that real communication is not only about speaking, but also about listening, understanding, and building genuine connections. This belief has shaped all of my work — from advising executives and international teams, to training in public speaking and intercultural dialogue.

What sets me apart is a mix of hands-on experience, cultural sensitivity, and a motivating, personal approach. My goal is always the same: to enable clients to experience the power of communication that inspires trust, opens doors, and creates true understanding — even in complex environments. 

“Matthias Kern – Communication Services”.

References

Hermes Concept GmbH

Phone acquisition, database maintenance

Brighter Graphics Ltd.

Lead follow-ups, appointment scheduling

Dialogminds GmbH & Co. KG

The Sales Support Company  https://www.dialogminds.com

Jens Krebs Ltd.

Various phone and acquisition projects

Incotec Deutschland GmbH

https://www.incotec.de

Klimahelden Support LLC

https://www.klimahelden-support.com/

Büro für FVD,
 Deutsche Vermögensberatung, Suzanne Oonk Reilink

Customer care, appointment management

Böhme Event Marketing GmbH

(2016)

Echion AG

Building and leading telephone team, new customer acquisition (2013–2014)

Unitor GmbH

Acquisition, after-sales, customer care, building and leading sales department (2007–2013)

Genau (Magazine)

Advertisement sales, acquisition (2002–2003)

HC-Business GmbH

Acquisition, after-sales, appointment scheduling, CRM QA, building sales department (2003–2007)

Handy+Co GmbH

New customer acquisition, organization, customer support (2001–2002)

LR Kosmetik

Direct sales, presentations, customer meetings, personnel management, training (1991–2002)

HOMET GmbH

Purchasing, order processing, consulting (1995–1997)

Ratingen Webservice

Acquisition and Distribution Support

Other client projects

Lead generation, database processing

Training

Tichawa Vision GmbH

Communication training, staff education

LR Kosmetik

Seminar organization and leadership, internal training

Industry Experience

  • Automobile
  • Insurance
  • Software
  • Office Technologies
  • Management Consulting
  • Telecommunications
  • Machinery and Equipment
  • Industry / Major Corporations
  • Cosmetics, Personal Care
  • Media (Advertising)
  • Sports
  • Agriculture
  • Education / Further Education

Qualifications

Basics of Business Economy

Understanding of core economic principles, including market structures, supply and demand, and financial planning.

Repartee Training

Specialized training in distribution processes, customer interaction, and product presentation.

Goal and Self-Management

Setting clear objectives and maintaining self-discipline to achieve professional and personal targets.

Online Marketing

Strategies and tools for promoting products and services through digital channels.

Time and Self Management / Business Time Management

Effective planning and prioritization techniques to increase productivity and meet deadlines.

Accelerated Professional Program: Business English

Advanced business English skills for professional communication, presentations, and negotiations.

Quick-wittedness Training

Developing verbal agility and quick response skills to handle challenging situations, objections, and spontaneous conversations effectively.

Body Language

Using non-verbal communication to build trust and strengthen professional relationships.

Business and Economics Fundamentals

Comprehensive knowledge of business administration and economic frameworks for strategic decision-making.

Confident Appointment Setting by Phone

Techniques to arrange meetings and secure client appointments through persuasive telephone communication.

Matthias Kern

Headquarters Germany

Leipziger Str. 34

Germany 86169

Augsburg

Headquarters Spain

Geschäftsadresse / Commercial Address

C/Joaquin Costa 19, Bajo

46005, Valencia

+ 49 (0)82199984133

+ 49 176 23886998

info@kern-communications.com

www.kern-communications.com

Contact / Callback

This contact form does not contain any mandatory fields. However, if you wish to be contacted by us, we need either your email address or your phone number as well as a tickbox allowing us to contact you. In case of a collaboration, we will only save data, that is neccessary to do our work and fulfill our contract (commication, invoicing etc.). In case we do not form a collaboration, we will only save your data long-term if you consent to us sending occasional newsletters and to keep you up to date about what’s happening at Aquisespezialist Kern (second tickbox). You can stop receiving these communications any time. More info about this can be found in our Datenschutzhinweise (see footer).
Call Now Button